jabaje Privacy Policy

This Privacy Policy applies to jabaje (accessible at jabaje.app) and covers all personal data collected from users who visit the site, register for an account, place bets, play casino games, contact customer support, or otherwise interact with the jabaje platform. References to "jabaje", "we", "us", or "our " in this document refer to the jabaje platform operator.

By accessing or using jabaje, you consent to the collection and processing of your personal data in the manner described in this Privacy Policy. If you do not agree to these practices, please discontinue use of the jabaje platform. This Privacy Policy should be read alongside jabaje's Terms & Conditions, which govern your use of the platform more broadly.

jabaje is committed to handling personal data responsibly, transparently, and in a manner consistent with applicable data protection principles. We review and update this Privacy Policy periodically. The effective date at the top of this document indicates when the current version came into force.

jabaje collects personal data in two ways: directly from you when you provide it, and automatically as you interact with the platform. The categories of data we collect are described below.

2.1 Data You Provide Directly. When you register for a jabaje account, you provide us with information including your full name, date of birth, email address, mobile phone number, and your preferred payment method (such as your bKash or Nagad mobile wallet number). You may also provide residential address information during the KYC verification process.

2.2 Identity Verification Documents. To comply with our Know Your Customer (KYC) obligations and to verify that you meet jabaje's minimum age requirement of 21 years, we may collect copies of identity documents such as your National Identity Card (NID), passport, or driving licence. These documents are stored in encrypted form and accessed only by authorised compliance staff.

2.3 Financial Data. jabaje collects transaction records including deposit amounts, withdrawal requests, bonus credits, wagering activity, and account balance history. jabaje does not store your full bKash PIN, Nagad PIN, card CVV, or any equivalent payment authentication credential. Payment authentication is handled directly by your payment provider.

2.4 Technical and Usage Data. When you visit jabaje, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, pages visited, time spent on each page, bet and game history, session duration, and referring URL. This data helps jabaje maintain platform security, detect fraud, and improve the user experience.

2.5 Communications Data. If you contact jabaje's support team via email, live chat, or any other channel, we retain records of those communications including the content of messages and any attachments you share. These records are used to resolve your query and to improve our support quality.

2.6 Cookies and Similar Technologies. jabaje uses cookies and similar tracking technologies as described in Section 7 of this Privacy Policy.

jabaje uses the personal data it collects for the following purposes:

jabaje does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight.

4.1 Contractual Necessity. The majority of personal data jabaje processes is necessary to perform the contract between jabaje and you as a registered account holder — specifically, to provide betting and casino services, process your transactions, and operate your account. Without this data, jabaje cannot provide these services.

4.2 Legal Obligation. Certain processing activities — including identity verification, transaction record-keeping, and anti-money-laundering checks — are carried out because jabaje is legally required to do so. This includes KYC obligations and retention of financial records for audit purposes.

4.3 Legitimate Interests. jabaje processes some data on the basis of legitimate business interests, including fraud detection, platform security monitoring, and analytics used to improve jabaje's services. Where we rely on legitimate interests, we ensure that those interests are not overridden by your rights and interests.

4.4 Consent. Where jabaje sends you optional marketing communications (such as promotional offers and bonus alerts), we do so on the basis of your consent. You may withdraw consent to marketing communications at any time by following the unsubscribe instructions in any marketing message, or by contacting [email protected].

5.1 Payment Processors. jabaje shares transaction data with payment processors such as bKash, Nagad, Rocket, Upay, and card networks (Visa, Mastercard) as necessary to facilitate deposits and withdrawals. These providers operate under their own privacy policies and security standards. jabaje selects payment partners that maintain robust data protection practices.

5.2 Game Software Providers. Casino game outcomes and session data are processed by jabaje's third-party game providers, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Spribe. Only the data necessary to operate the game session (such as account identifiers and bet values) is shared with these providers.

5.3 Compliance and Legal Authorities. jabaje may disclose personal data to regulatory bodies, law enforcement authorities, or other government agencies where required by applicable law, court order, or regulatory demand. jabaje will notify you of any such disclosure where legally permitted to do so.

5.4 Service Providers. jabaje may engage trusted third-party service providers to assist with platform operations, including cloud hosting, data analytics, customer support software, and cybersecurity services. These providers are bound by confidentiality obligations and are permitted to use your data only for the specific purpose for which they were engaged.

5.5 No Sale of Data. jabaje does not sell, rent, lease, or trade your personal data to any third party for their own commercial or marketing purposes. This commitment applies regardless of the commercial value of the data.

6.1 Account Data. jabaje retains your personal account data for as long as your account remains active. If you request account closure, jabaje will retain your data for a minimum period of five years following closure to comply with financial record-keeping and anti-money-laundering requirements.

6.2 Transaction Records. All deposit, withdrawal, and betting transaction records are retained for a minimum of five years from the date of the transaction. This retention period reflects jabaje's legal obligations with respect to financial recordkeeping.

6.3 KYC Documents. Identity verification documents submitted during the KYC process are retained for the duration of your account relationship with jabaje, and for a minimum of five years following account closure. These documents are stored in encrypted form with access restricted to authorised compliance personnel.

6.4 Communications Records. Customer support communications are retained for a period of three years from the date of the communication. After this period, records are anonymised or deleted.

6.5 Technical and Usage Data. Anonymised technical and usage data may be retained indefinitely for platform analytics and security purposes. Data that can be linked to your identity is retained only for as long as reasonably necessary.

jabaje uses cookies and similar technologies to maintain platform functionality, enhance your experience, and gather aggregated usage data. The following categories of cookies are used on jabaje:

• Essential cookies: These are strictly necessary for the jabaje platform to operate correctly. They include session authentication tokens, security cookies, and load-balancing identifiers. These cookies cannot be disabled without preventing core platform functions from working.
• Analytics cookies: jabaje uses anonymised analytics cookies to understand how players navigate the site — for example, which pages are most frequently visited and where users tend to exit. This data is used in aggregate form only and is not linked to individual identity profiles.
• Preference cookies: These cookies remember settings you have applied to the jabaje platform, such as your preferred currency (BDT or INR) and notification preferences, so you do not need to reselect them on each visit.

jabaje does not use advertising cookies, retargeting cookies, or any cookie that tracks your behaviour across third-party websites. You may adjust cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in to and use jabaje.

8.1 Technical Measures. jabaje implements industry-standard security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, AES-256 encryption for sensitive data stored at rest, firewall protection, intrusion detection systems, and regular security audits.

8.2 Access Controls. Access to personal data within jabaje's systems is restricted on a strict need-to-know basis. Staff with access to sensitive data, such as KYC documents and financial records, are subject to background checks and confidentiality obligations. All internal data access is logged and regularly reviewed.

8.3 Incident Response. In the event of a data security incident that is likely to result in a risk to your rights and interests, jabaje will notify affected users in a timely manner. jabaje maintains an incident response plan that is reviewed and tested regularly.

8.4 Your Role in Security. You are responsible for keeping your jabaje account credentials secure. Choose a strong, unique password for your jabaje account and do not share it with anyone. If you suspect that your account has been accessed without your authorisation, contact [email protected] immediately.

As a jabaje user, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact us at [email protected]. jabaje will respond to all valid requests within 30 days.

• Right of access: You have the right to request a copy of the personal data jabaje holds about you, along with information about how it is being processed.
• Right to rectification: If any personal data jabaje holds about you is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: You may request that jabaje delete your personal data. This right is subject to jabaje's legal obligations to retain certain data (e.g., financial records), which take precedence over erasure requests where applicable.
• Right to restrict processing: You may request that jabaje temporarily restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified following a rectification request.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you may request that jabaje provide your personal data to you in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where jabaje processes your data on the basis of your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.
• Right to object: You may object to jabaje processing your personal data where that processing is carried out on the basis of legitimate interests, including any profiling based on those interests.

jabaje is strictly intended for adults aged 21 years and above. jabaje does not knowingly collect personal data from individuals under the age of 21. If jabaje becomes aware that an account has been registered by a person under 21 years of age, the account will be immediately suspended, the data will be reviewed in line with jabaje's KYC and compliance obligations, and any balance held in the account will be handled in accordance with jabaje's underage gambling policy as set out in the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered a jabaje account, please contact us immediately at [email protected] so that we can take appropriate action.

jabaje's primary operations serve players in Bangladesh. However, certain technical services and infrastructure used by jabaje — including cloud hosting and game software providers — may involve the transfer of data to servers located outside Bangladesh. Where such transfers occur, jabaje takes steps to ensure that an adequate level of protection is applied to your personal data, consistent with the standards described in this Privacy Policy.

By using jabaje, you acknowledge that your personal data may be transferred to and processed in countries other than Bangladesh as part of normal platform operations. jabaje will only engage international service providers that maintain security standards equivalent to those described in Section 8 of this Privacy Policy.

jabaje reserves the right to update this Privacy Policy at any time. The revised policy will be published at jabaje.app/privacy-policy with an updated effective date. For material changes — such as changes to the categories of data collected or new third-party sharing arrangements — jabaje will make reasonable efforts to notify registered users via the email address on file prior to the change taking effect.

Your continued use of jabaje after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not accept the revised policy, please discontinue using jabaje and contact [email protected] to request account closure.

If you have any questions, concerns, or requests relating to this Privacy Policy or to jabaje's handling of your personal data, please contact our team. All privacy-related enquiries are handled by jabaje's dedicated compliance team and will be responded to within 30 days of receipt.

Email: [email protected] (plain text — not a clickable link)

For responsible gaming concerns, including requests for self-exclusion or deposit limits, please visit our Responsible Gaming page for dedicated guidance and contact options.